![]() I contacted Freedom Mortgage and followed their procedure. The irony of that internal feature is just hysterical and pathetic simultaneously. Thank you and definitely feeling your headaches of 'My Freedom' which is that the thing (as if it is meant to be flag waving in the breeze) that appears when you are moving one part of the website to another. The corporate overlords appear to have as little use for these employees as they do their customers. The entry level employees that are in call centers for now in about 1/2 dozen cities in the US, including Jacksonville, FL, are not to blame for their awful website, payment system, and confirmation of scheduled and actual payments. Nor commented on any public forum until I got crappy electronic service again about payments today. I have not reported this to the NC AG Josh Stein (I should because Stein is fanstastic). He did acknowledge convincing all three credit bureaus will be a minor miracle, but he wished me well. And this TransUnion employee said I have strong case to appeal the ding to come in the near future. Many those service level employees gave incredibly honest responses (because it should be known that Freedom Mortgage is gutting itself and moving most of their operations overseas). I guess that employee just took pity upon me and said your payment is shown paid for August, but if what I said was true that a couple months later this ding would show up on my credit report. None was very helpful, except TransUnion. ![]() And so that same day I called each of them. This very unhappy vindictive manager informed me to begin the appeal the process with the three credit bureaus. And when I block those other departments from calling them, they put 'Restricted' on the phone call to leave an additional voicemail. They leave plenty of vm's to sell me additional services, also text, and email. Per their policy, they are supposed to leave a generic voicemail to call back (without revealing has to do with a payment). And that person seemed to take great pleasure to inform that my credit would be screwed up for 7 years by this oversight on my part supposedly. Each employee to whom I spoke was very nice, except one manager. I unfortunately hadn't noted this mortgage payment had been returned until 1 am on 9/1/22. The reason is that they received the payment on time from my bank account, returned to me just over a week later. They automatically waived the late fee, but no one could explain the reason. Supposedly 5-6 times between August 16th & 28th 2022, they called me to tell me that I was late. The exact same thing happened to me just days after you posted this comment. In recognition of its business process technology, Freedom Mortgage has been awarded the Global Award for Excellence in Business Process Management (BPM) and Workflow more than once.This comment was meant to be posted to show my solidarity with your husband and you, but I posted it under another complaint about a payment not being received. The company leverages technology to approve and process mortgages quickly with an eye on quality. ![]() It also offers lending services for wholesale, retail, investment properties, and renovations. Associates are provided with competitive salaries in addition to comprehensive benefits packages that come with health insurance, dental and vision insurance, 401(k) plans, and more.įreedom Mortgage has been ranked as one of the top-ten residential mortgage lenders nationwide and is the fifth-largest GNMA securities issuer. ![]() The company welcomes applications from job seekers at all levels of employment, from recent graduates to seasoned professionals. Freedom Mortgage employs more than 5,000 associates in nine operations centers across the United States. The company culture is fast-paced, energetic, and fun with opportunities for advancement. Freedom Mortgage is a privately held company that was founded in 1990 and is headquartered in Mount Laurel, New Jersey.įlexible jobs posted by Freedom Mortgage have included part-time, temporary, and remote jobs in the past. The company is licensed in all 50 United States, as well as in Puerto Rico, the Virgin Islands, and Washington, District of Columbia. Researched & Written by Megan Dawkins on the FlexJobs Teamįreedom Mortgage is a full-service direct lender for both residential and commercial sectors.
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